The phone that rings at the wrong moment
While you're examining a patient, the phone rings outside. You hear it. You can't pick up. Someone is waiting on the other end — and eventually hangs up.
Ventrax
Your practice never loses
EU hosting
GDPR compliant
Founder-run
For Doctors & Practices · Vorarlberg
Your practice never loses
another call.
An AI phone assistant that understands your patients — so your staff can be there for the people in the waiting room. No hold music. No night shifts. No compromises on data protection.
Service area
All of Vorarlberg · On request also beyond
Document 01 — For Doctors
Daily life in the practice
You know
these moments.
Three situations we hear again in every conversation with a practice. No marketing deck — just what doctors tell us literally when we ask them what is weighing on them right now.
The receptionist trapped at the front desk
A trained professional who spends half the day booking appointments, taking callback notes and managing a queue — instead of being with the patients in the waiting room.
The patient who switches to the practice next door
Modern patients don't wait long on hold. They hang up, find the next practice, call there — and you never find out.
Pilot phase
We're looking for
three practices.
Ventrax is currently offering three practices in Vorarlberg a founding-partner deal: reduced price, direct contact with the founder, joint development. In return: your honest feedback — and, if you agree, permission to publish your numbers as a real case study after three months.
01
Founding discount
A clearly reduced price throughout the entire pilot phase — as a thank-you for your early trust.
02
Direct line to the founder
No support ticket, no agency loop. One number, one name, one person.
03
Joint development
Features your practice needs get priority. You actively shape the product.
04
Monthly cancellation
No minimum term. If it doesn't fit, it ends after 30 days — no debate.
"We could make up a case study. Others do. We'd rather wait until we have real numbers — from a real practice that lets us use its name."
Apply as pilot practice Three pilot slots open
Services
Three tools.
One practice.
Each tool solves its own problem. You can start with just one or all three at once — we recommend what makes sense, not what sells.
I
AI phone assistant
Answers every call. Around the clock.
An assistant that speaks your practice's tone of voice, understands patients by voice, books appointments into your existing system and recognises emergencies — before anyone at the front desk can even pick up the phone.
- 01 Natural conversation in German and English
- 02 Calendar sync with common practice systems
- 03 Emergency detection with immediate routing
- 04 Available around the clock — including weekends
- 05 Call transcripts visible in your practice dashboard
II
Patient chatbot
Answers on your website. Instantly.
The chatbot your patients find on your practice website. Answers common questions, books appointments, reminds about check-up intervals — and takes further load off the phone line.
- 01 Instant answers to common patient questions
- 02 Online appointment booking inside the chat flow
- 03 Automatic reminders for check-ups and follow-ups
- 04 GDPR compliant, EU-hosted
- 05 Integration into your existing practice website
III
Custom integration
Not off the shelf.
If your practice has its own routines — home visits, lab connections, medication reminders — we build the extension that fits. Directly with your practice management, without intermediary agencies.
- 01 Personal discovery session with the founder
- 02 Custom connection to your existing systems
- 03 Ongoing support instead of one-off installation
- 04 No maintenance contract via agency chains
- 05 Transparent hourly rates, no flat-fee bundles
Process
Eight days.
No theatre.
We work like a colleague, not a corporation. No onboarding portal, no six contacts, no slide deck. Every step is a phone call or an email — and at the end you honestly know whether it fits.
- I Day 1
First call
30 minutes, by phone or video. We listen to how your practice runs today. No sales pitch, no demo — just the honest question: does AI make sense for you or not?
- II Day 2–4
Analysis & offer
We look at your call patterns (with a trial run if you want) and prepare a concrete offer. No flat-fees, no hidden licence costs.
- III Day 5–7
Setup
We train the assistant on your practice's voice, your opening hours, your exceptions. You test it — as often and as long as you want.
- IV Day 8+
Going live
We switch the assistant on in parallel to your reception. Every week you decide how much responsibility it takes over. Cancellation period: one month.
Trust
Built for the
doctor-patient confidentiality standard.
An AI solution for doctors is only worth taking seriously if it meets the same legal and ethical standards you uphold in your practice. We build so that you can stand up to your medical association.
EU data sovereignty
The entire infrastructure is operated on European servers — hosting in Frankfurt, email via EU providers, no data transfer to the USA. Where a component is not available EU-native, we review alternatives before using it.
GDPR & Art. 9
We handle patient data the way Austrian law requires for special categories of personal data — including a signed Data Processing Agreement under Art. 28 GDPR.
Encryption & retention
Transport encrypted via TLS 1.3, storage encrypted at the infrastructure level. Retention periods for call transcripts are set with you before go-live — and enforced technically, not just promised.
No third-party tracking
No analytics cookies, no Google pixel, no ad networks. The infrastructure is built so that third parties have no systemic access to practice data.
The full Data Processing Agreement (DPA) is signed before each project start and is available as a PDF on request ahead of the first call.
Frequently asked
What doctors ask us
before signing.
Seven questions that come up in almost every first call — and our direct answers, the way we would give them on the phone.
01 Will the AI replace my receptionist?
No. The AI handles repeating calls (bookings, prescriptions, common questions). Your staff is then free for everything that needs a human: empathy, triage, difficult conversations. In every conversation with practices that reach out, we hear the same thing: nobody wants to cut staff, everyone wants to take load off their team. That's exactly what this system is built for.
02 What happens in a medical emergency on the phone?
The assistant recognises emergency keywords within the first seconds and routes the call immediately to a number you define — usually the direct line of the on-duty doctor. The emergency detection protocols are defined together with you before going live.
03 How safe is patient data?
The infrastructure runs on EU servers — hosting in Frankfurt, email via EU providers, no data transfer to the USA. Transport encrypted via TLS 1.3, storage encrypted at the infrastructure level. A Data Processing Agreement under Art. 28 GDPR is signed before project start. No analytics, no tracking, no third-party pixels.
04 What does it cost?
The monthly price is transparent and built from four items: voice infrastructure (billed per minute), language model usage, phone number, and ongoing support including fallback readiness. What that adds up to for your practice depends mainly on your call volume — which is why we don't quote catalogue prices. In the first call you get a concrete number based on your actual volume, as a written fixed-price offer.
05 What if I'm not happy after three months?
Then we switch it off. Our notice period is one month to the end of the month. No two-year minimum, no setup fee that holds you hostage. If Ventrax doesn't fit your practice, we'd rather know after three months than after two years.
06 What happens if the system has an outage?
Honest answer: at some point something will fail — every technical system has that. That's why the fallback is built in, not retrofitted. First level: if the assistant fails to understand a call twice, it routes automatically to a number you define. Second level: if our service itself is unreachable, a forwarding at the telecom level takes over — your phone rings, just like today when the practice can't answer. Third level: your configuration is documented and belongs to you. Even if Ventrax were gone, another provider could keep the system running. So the worst case is no worse than a normal Monday morning in a busy practice.
07 Can I hear the assistant before I sign?
Yes. In the first call we show you a live demo assistant — with your own example questions and your specific practice situation. You hear how it sounds, how fast it reacts, and where its limits are, before we talk about pricing.
Also relevant
Clinic group or
large practice?
Larger units need more than an AI phone. Back-office automation, interfaces to your practice software, custom dashboards — for that level we have a dedicated page with its own price range.
To the business sectionNext step
An honest conversation.
Thirty minutes. Non-binding.
We listen to how your practice runs and tell you honestly whether AI makes sense for you today. If yes, you get a concrete offer in the second call. If no, that's fine too — you'll still have spent thirty minutes with someone who knows AI in medical practices.
Reply within one business day. Always.